Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 14:36:25 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div>Hi,</div>
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<div>The courier company never called me! I have been waiting for this product. </div>
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<div>My full location and address was also given..they could have just followed it and delivered.</div>
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<br><br><div dir="ltr">Thanks,<div>Nahida</div>
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<div>On 22 Jan 2021, at 15:37, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Nahida,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>
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<div dir="ltr">Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (558050033) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.<br><br>The amount you have paid online will be refunded back to your original payment method within  2-15 business days.</div>
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<div dir="ltr">​Once again, sincere apologies and thank you for your patience.<br><br>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008857