Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 12:15:53 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div>The cost of the Tshirt was 20 dhs. Why will u give me back only 16 dhs when its not my fault! </div>
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<div>And I haven’t got the money back yet.</div>
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<div>Please look into this matter and do the needful.</div>
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<div>Thanks<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jan 11, 2021, at 12:19, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Jincy,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused.<br><br>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED 16 for the cancelled item (Printed T-shirt with Round Neck and Short Sleeves) on 5 Jan,2021. The amount you have paid online will be refunded back to your original payment method.</div>
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<div dir="ltr">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br> </div>
<div dir="ltr">We thank you for understating and cooperation.</div>
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<br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1974931