Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 08:43:33 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Returns  Ticket comment <div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Hello, </div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Thank you for your e-mail. </div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Kindly find attached photos of the defected item. </div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Please note that the item also arrived in a different colour than what I ordered, the color I ordered is dark brown, while the item I received is espresso. </div>
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<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Thank you, </div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">Alaa </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTY0Nzg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SVreWaniYjS0uz4ZhqpmD6KOtJySw6z11v-jMEHClTo" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NTY0Nzg0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FEyL89v38tSms9LyqUKw9xRGmYbpBqesOK-KBtRo59o" style="max-width: 100%"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 22 Jan 2021 at 9:17 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Abusada,<br><br>Thank you for getting in touch with us.<br> <br>With reference to order # 9629770309.<br><br>We sincerely apologise for the inconvenience caused.<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>We would also request you to provide us some snapshots of the damaged item you have received.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008575