Subject: New Reply Received - Exchange for a smaller size
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 16:49:14 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Exchange for a smaller size  Ticket comment <div dir="ltr">Thank you for your response.  I will drop off the items at the store from where I collected the items.  <div><br></div>
<div>Thank you </div>
<div>Best regards</div>
<div>Minnu Jacob</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 21 Jan 2021 at 11:30, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Minnu,<br><br>Thank you for shopping with us.<br><br>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We would like to inform you that you can return your item directly to the store or we can create a return request on your behalf so kindly let us know if you want us to create a return request.</div>
<div dir="ltr"><br></div>
<div dir="ltr">You can return your item to the store by following below mentioned steps.</div>
<div dir="ltr"><br></div>
<div dir="ltr">·You can now drop off your return to any (Splash) store across the (UAE).<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the (UAE).<br><br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>We look forward to hearing from you.<br> <br>Your friends,<br>The Support Team<br>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Minnu Serene Jacob<br> "The best thermometer of your spiritual temperature is the intensity of your prayer."       -- Charles H. Spurgeon <br> “We never know when our disappointment will be His appointment." -- Charles Swindoll</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2004007