Subject: Ticket Assigned - Conversation with tania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tania tania                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  tania Bot:  Hi Tania ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622982714 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Tania, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622982714 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Tania, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Kindly confirm is  this your mobile number 502184884? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Tania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:44 PM, 14th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:45 PM, 14th Jan                     tania                    Hi i need to check my credit balance i didnt recieved yet           11:45 PM, 14th Jan                     tania                    622982714           11:46 PM, 14th Jan                     tania                             11:47 PM, 14th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:47 PM, 14th Jan                     tania                    Returned but i have used my credit balance for this order..still i didnot recieved           11:47 PM, 14th Jan                     tania                    Ok please let know           11:47 PM, 14th Jan                   Hamza                   Thanks for waiting           11:50 PM, 14th Jan                   Hamza                   As per to our system there is no any return request for this order           11:51 PM, 14th Jan                   Hamza                   And my credit on your balance is zero           11:51 PM, 14th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:53 PM, 14th Jan                     tania                    Yes           11:54 PM, 14th Jan                     tania                    Sorry           11:54 PM, 14th Jan                     tania                    No fecher told its returned           11:54 PM, 14th Jan                   Hamza                   Is there anything else I can help you?            11:56 PM, 14th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988067