Subject: Ticket Assigned - Conversation with naizer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:27 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naizer naizer                    Bot:  Hi again! Bot:  Please enter your name Customer:  naizer Bot:  Hi Naizer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Customer:  I have return 2 items. I recieved money only for 1 item in my account Customer:  Hello Customer:  Hi Customer:  I am naizer Customer:  Helloo Agent:  Hi Naizer, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi Customer:  I have return 2 items Agent:  Could you please share your order number so that I can assist you further? Customer:  I recieved money for just 1 item Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Agent:  Please allow me to check it for you.  Agent:  Please be connected. Customer:  Ok Agent:  Yes please be connected Customer:  Sure Agent:  Thanks for holding. Agent:  Your refund for SAR 49 has been processed. Customer:  Ah ok. Agent:  Is there anything else I can help ? Customer:  Thats why i wonder why only 28 credited to my account Customer:  Thank u Agent:  We apologies for that Agent:  We are happy to help you. Agent:  welcome. Customer:  Its ok. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thank u very much Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Naizer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hi Customer:  I have made return request Customer:  Almost 4 to 5 days Customer:  No one come to collect Customer:  Can i return in a store Agent:  Can you please share your order number ? Customer:  IMAGE Customer:  IMAGE Agent:  Please hold for a moment while I gather those details for you. Agent:  kindly share the full address  name to forward it  to the courier Customer:  I not recieve any msg from any courrier Customer:  Already i.m.register in centerpoint .y address Customer:  My Agent:  Mohamed naizer +966531262803 3450-3464 Al Muradi, Al Malaz, Riyadh 12832 3450 Near malaz zoo [email-masked] Saudi Arabia (SA) 04-1-31 Al Malaz Riyadh Customer:  Yes Agent:  kindly  share full  address  name  city name ,street name ,neighbourhood name and  house no Customer:  Mohamed naizer +966531262803 3450-3464 Al Muradi, Al Malaz, Riyadh 12832 3450 Near malaz zoo [email-masked] Saudi Arabia (SA) 04-1-31 Al Malaz Riyadh Agent:  Thank you for sharing we we  will  escalate your issue asap Agent:  Is there anything else I can help you with? Customer:  Thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Naizer ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:54 PM, 14th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            09:56 PM, 14th Jan                     naizer                    I was trying to return my order           09:57 PM, 14th Jan                     naizer                    Still no one come to pick           09:57 PM, 14th Jan                     naizer                    Can i rerurn to store           09:57 PM, 14th Jan                     naizer                    Now almost 1 week           09:58 PM, 14th Jan                     naizer                             09:59 PM, 14th Jan                   Hamza                   Yes, you can return to the store within 14 days from the collection/delivery date           10:02 PM, 14th Jan                     naizer                    Ok           10:02 PM, 14th Jan                   Hamza                   Is there anything else I can help you?            10:03 PM, 14th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:05 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987867