Subject: Ticket Assigned - Conversation with mufassir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mufassir mufassir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mufassir Bot:  Hi Mufassir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568097524            03:29 AM, 15th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            03:29 AM, 15th Jan                     mufassir                    I have returned the 3 items to your delivery guy           03:30 AM, 15th Jan                     mufassir                    I didnt get any acknowledgement           03:30 AM, 15th Jan                     mufassir                    Nor any info for the refund           03:30 AM, 15th Jan                     mufassir                    Please check and advise           03:30 AM, 15th Jan                     mufassir                    6258099527 Order number           03:31 AM, 15th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           03:31 AM, 15th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            03:31 AM, 15th Jan                     mufassir                    Ok           03:32 AM, 15th Jan                   Hamza                   We would like to inform you that your product has been reached to our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:33 AM, 15th Jan                     mufassir                    Noted           03:34 AM, 15th Jan                   Hamza                   Is there anything else I can help you?            03:34 AM, 15th Jan                     mufassir                    No           03:34 AM, 15th Jan                     mufassir                    Thanks           03:34 AM, 15th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988275