Subject: Ticket Assigned - Conversation with heloo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heloo heloo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  heloo Bot:  Hi Heloo ,what do you need help with? Customer:  /startOver Bot:  Hi Heloo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504937730            05:26 AM, 15th Jan                     heloo                    Hi           05:27 AM, 15th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            05:27 AM, 15th Jan                     heloo                    Dear I have to cancel some items           05:27 AM, 15th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           05:28 AM, 15th Jan                     heloo                    Ok wait           05:28 AM, 15th Jan                     heloo                    9628670581           05:30 AM, 15th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            05:31 AM, 15th Jan                   Hamza                   Thanks for waiting           05:33 AM, 15th Jan                   Hamza                   At this time it is no longer possible for us to cancel the order, as its already on its way to you. You may refuse to accept your order when our courier partner attempts delivery to you, or you may return the order to us when you receive it           05:33 AM, 15th Jan                     heloo                    Ok only some I want to return so then I can?           05:33 AM, 15th Jan                     heloo                    Some items only           05:33 AM, 15th Jan                     heloo                    And how many days it will take to get return my money to the car?d           05:34 AM, 15th Jan                   Hamza                   Yes, you can return the items after delivered to you           05:34 AM, 15th Jan                   Hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           05:35 AM, 15th Jan                   Hamza                   Is there anything else I can help you?            05:35 AM, 15th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988333