Subject: Ticket Assigned - Conversation with reham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reham reham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reham Bot:  Hi Reham ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562576713            02:15 AM, 15th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            02:15 AM, 15th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           02:16 AM, 15th Jan                     reham                    hello, I have a canceled item from ur side and 2 returns, i want them to be put as a store credit           02:16 AM, 15th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           02:17 AM, 15th Jan                     reham                    sure           02:17 AM, 15th Jan                     reham                    9626139624           02:18 AM, 15th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            02:19 AM, 15th Jan                     reham                    sure           02:19 AM, 15th Jan                   Hamza                   Thanks for waiting           02:20 AM, 15th Jan                   Hamza                   We would like to inform you that we have processed the refund of amount (AED 103) on (12/12021) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:20 AM, 15th Jan                   Hamza                   under the transaction number (169999990063934278)           02:21 AM, 15th Jan                     reham                    what i ask is can I have it as a store credit to use on centerpoint?           02:22 AM, 15th Jan                   Hamza                   We are sorry , but we can't change the refund as it has been already refunded to your bank account           02:24 AM, 15th Jan                     reham                    ok thanks           02:24 AM, 15th Jan                   Hamza                   Is there anything else I can help you?            02:25 AM, 15th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988223