Subject: Ticket Assigned - Conversation with jitendra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:27 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jitendra jitendra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jitendra Bot:  Hi Jitendra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558579263 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jitendra, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Customer:  I have returned an item yesterday to the collection agent but i dont see any update as such on the return Customer:  How will i know if the product was returned correctly to correct guy Customer:  He did not even gv any receipt Customer:  Plz guide Customer:  Plz acknowledge Customer:  Why there is no response Customer:  What happened Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Plz ...i thought u r lost Agent:  Thank you for your patience. Customer:  Ok Agent:  As we checked one of our courier team collected your item Customer:  Yes Agent:  We would like to inform you that it will take 2-5 business days to reach the item to warehouse after collecting from you and 1-2 days to conduct a quality check and to initiate refund. Customer:  Ok...so u confirm it is picked up and in correct hands Agent:  Yes. Agent:  Is there anything else we can help you with? Customer:  No thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jitendra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Sta Customer:  T Customer:  Status of my return item please its been 1 week no update Agent:  Hi Jitendra, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Status of my return item please its been 1 week no update Delivered  a minute Agent:  Could you please share your order number so that I can assist you further? Customer:  Status of my return item please its been 1 week no update Customer:  Last order on this number Agent:  Please let me check it Customer:  Ok Agent:  It reached warehouse Customer:  I know but its been 1 week for that Agent:  after the quality check with in 1-2 business days Agent:  your amount will be processed for refund Customer:  Bro they have still not check the returned item since 1 week... Customer:  Who takes the responsibility if it is damaged during this time Customer:  Why should i suffer if anything goes wrong Agent:  We will forward the concern to the courier Agent:  So that the refund can be processed soon. Customer:  And no where its reflected its reached warehouse Customer:  How should we understand or track Agent:  Let me give you tracking ID Customer:  Its landmarks durty to show on their app Customer:  And not courier company Agent:  you can track it from https://rb.gy/frc9lh with the tracking ID RP120220002044 Agent:  We apologies for the delay Customer:  This link does not show anything which is relevant Customer:  I know it is reached landmark facility but whats happening after that Customer:  How should we track this Agent:  We can not track that as after that with in 1-2 business days refund is processed Customer:  There should be a status QA  progress and then refund in progress Customer:  This is like keeping people in bh Customer:  Black hole and let them wait Agent:  We will surely make it as fast as possible Agent:  Please let me forward the case. Customer:  Well lets see its already 1 week and 2 week starting... product has reached the facility on 4th dec and after that no action Customer:  As per the policy 1 week i should see the status Customer:  No message no mail Customer:  I need a proof of current status Customer:  In written Agent:  For that I need to forward the case to the courier team Agent:  Let me forward it i assure you it will be solved as soon as possible. Customer:  What will they do its under landmark facility Customer:  R both these people same Agent:  courier and warehouse is different Agent:  courier transfers them to warehouse. Agent:  We apologies for the delay in your return and refund Customer:  Whats the gurantee i will have refund in 1- 2 days Customer:  I need somrting in proof as written Agent:  We would like to assure you this is definitely not the kind of experience we want to offer to our customers. Customer:  And assured Agent:  With in 1-2 business days refund will be processed Agent:  The amount will take 2-15 business days to be reflect back in account. Agent:  as per the bank processing time. Customer:  Let see and i trust u for ur words ...atleast i should have a message that refund has been processed and i understand it will take time to reflect in bank Agent:  Sure you will get the refund soon Agent:  IS there anyhting else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jitendra ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:26 PM, 09th Jan                     jitendra                    Hi i got wrong product and i dont want it ... this is completely a wrong product and does not match what i got           08:27 PM, 09th Jan                     jitendra                    Hi           08:29 PM, 09th Jan                     jitendra                    Waiting           08:32 PM, 09th Jan                   Algaili                    Hi, Thank you for contacting us.This is Hamza How may I help you?           08:38 PM, 09th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           08:41 PM, 09th Jan                     jitendra                    I got wrong product           08:43 PM, 09th Jan                     jitendra                    N not what i ordered           08:43 PM, 09th Jan                     jitendra                    Last order on my number           08:43 PM, 09th Jan                     jitendra                    Which i just collected           08:44 PM, 09th Jan                     jitendra                    Y there is delay in response           08:45 PM, 09th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           08:48 PM, 09th Jan                     jitendra                    #LM731678343           08:49 PM, 09th Jan                   Hamza                   could you please share the correct order number           08:50 PM, 09th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           08:52 PM, 09th Jan                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:55 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1971543