Subject: Ticket Assigned - Conversation with mylene magracia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mylene magracia mylene magracia                    Bot:  Hi again! Bot:  Please enter your name Customer:  mylene magracia Bot:  Hi Mylene Magracia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536724518 Bot:  Please wait while we transfer you to an agent Customer:  I want only to change the size Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  I want to change the size of my shoes that they delivered today... Agent:  Could you please share your order number so that I can assist you further? Customer:  6263682428 Customer:  nike women's laces up running shoes Agent:  May I request you to please stay on hold while I retrieve the information.  Agent:  Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store. Agent:  Is there anything else I can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mylene Magracia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:30 PM, 14th Jan                     mylene magracia                    if I exchange it in store what if they will ask a receipt of the shoes           10:31 PM, 14th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            10:31 PM, 14th Jan                   Hamza                   You will be able to exchange the item without receipt,just with the order number           10:33 PM, 14th Jan                   Hamza                   Is there anything else I can help you?            10:36 PM, 14th Jan                   Hamza                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:38 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987932