Subject: Ticket Assigned - Conversation with fasil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:28 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fasil fasil                    Bot:  Hi again! Bot:  Please enter your name Customer:  fasil Bot:  Hi Fasil ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966534059659            11:04 PM, 14th Jan                     fasil                    ?           11:06 PM, 14th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            11:07 PM, 14th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           11:09 PM, 14th Jan                     fasil                    I returned an order on 02-01-2020           11:10 PM, 14th Jan                     fasil                    I didn’t get the refund           11:10 PM, 14th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           11:11 PM, 14th Jan                     fasil                             11:11 PM, 14th Jan                     fasil                    # 6250693861           11:12 PM, 14th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            11:12 PM, 14th Jan                     fasil                    Ok           11:13 PM, 14th Jan                   Hamza                   We would like to inform you that we have processed the refund of amount (SAR 149.00) on (2/1/2021) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           11:15 PM, 14th Jan                   Hamza                   Under the transaction number (169999990043365264)           11:16 PM, 14th Jan                   Hamza                   Is there anything else I can help you?            11:16 PM, 14th Jan                     fasil                    Ok thank You           11:16 PM, 14th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:17 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1988006