Subject: Ticket Assigned - Conversation with r
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:26 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with r r                    Bot:  Hi again! Bot:  Please enter your name Customer:  r Bot:  Hi R ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:31 PM, 07th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             06:31 PM, 07th Jan                     r                    Hello           06:31 PM, 07th Jan                     r                    I have a problem           06:32 PM, 07th Jan                     r                    I requested return of one item           06:32 PM, 07th Jan                     r                    but no one came to pick it           06:32 PM, 07th Jan                     r                    for 2 months Iam waiting           06:32 PM, 07th Jan                     r                    do you know why they didn't come           06:33 PM, 07th Jan                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           06:34 PM, 07th Jan                     r                    yes           06:34 PM, 07th Jan                     r                    7409014854           06:34 PM, 07th Jan                     r                    it is one item           06:34 PM, 07th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           06:34 PM, 07th Jan                     r                    sleep gown           06:34 PM, 07th Jan                     r                    one item only           06:35 PM, 07th Jan                   Ezzaldeen                   please note that in this order no 7409014854  there is no return request           06:35 PM, 07th Jan                     r                    I called help line they told me someone will come to take the item it is 2 months now nobody came           06:35 PM, 07th Jan                     r                    I did           06:35 PM, 07th Jan                     r                    it is for one item the sleep gown ( not 2)           06:36 PM, 07th Jan                     r                    1 only           06:36 PM, 07th Jan                     r                    you know what I mean           06:36 PM, 07th Jan                     r                    not 2 items           06:37 PM, 07th Jan                     r                    one only the one I told them about           06:37 PM, 07th Jan                   Ezzaldeen                   in the above order no there is 2 items           06:38 PM, 07th Jan                   Ezzaldeen                   Floral Print Sleep Gown with Round Neck and Long Sleeves           06:38 PM, 07th Jan                     r                    yes           06:38 PM, 07th Jan                   Ezzaldeen                   Checked Tunic with Long Sleeves and Chest Pocket           06:38 PM, 07th Jan                   Ezzaldeen                   but there is no return request           06:39 PM, 07th Jan                     r                    I requested return of the sleep gown only           06:39 PM, 07th Jan                     r                    I did           06:39 PM, 07th Jan                     r                    I called help line           06:39 PM, 07th Jan                     r                    they said they will come to take my item           06:39 PM, 07th Jan                     r                    but no one did           06:39 PM, 07th Jan                     r                    maybe they forget me           06:40 PM, 07th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           06:41 PM, 07th Jan                     r                    yes           06:41 PM, 07th Jan                     r                    you need long time?           06:43 PM, 07th Jan                   Ezzaldeen                   i have created a return request from our side           06:44 PM, 07th Jan                     r                    so what happen then           06:44 PM, 07th Jan                   Ezzaldeen                   you must have received an email notification for the same           06:44 PM, 07th Jan                     r                    just bear with me           06:44 PM, 07th Jan                   Ezzaldeen                   aramex will come to collect the item within 3-5 working days           06:45 PM, 07th Jan                     r                    i am checking my email           06:45 PM, 07th Jan                     r                    just a second please           06:45 PM, 07th Jan                   Ezzaldeen                   is there anything else i can help you with           06:46 PM, 07th Jan                   Ezzaldeen                   this is the tracking id in aramex 45446478862           06:46 PM, 07th Jan                   Ezzaldeen                   and this the tracking id in our system 1000418723           06:46 PM, 07th Jan                     r                    so I should give aramex this number           06:47 PM, 07th Jan                   Ezzaldeen                   yes , along with the item and ask for return receipt           06:49 PM, 07th Jan                     r                    I checked my email nothing came           06:50 PM, 07th Jan                     r                    I have SMS from you           06:51 PM, 07th Jan                     r                    but not email           06:52 PM, 07th Jan                     r                    it is enough right?           06:52 PM, 07th Jan                   Ezzaldeen                   it is  enough           06:52 PM, 07th Jan                     r                    great           06:52 PM, 07th Jan                     r                    but aramex never gives receipt           06:53 PM, 07th Jan                     r                    they never gave me before           06:53 PM, 07th Jan                     r                    I should take one now right?           06:54 PM, 07th Jan                   Ezzaldeen                   yes           06:54 PM, 07th Jan                     r                    why is it important           06:55 PM, 07th Jan                   Ezzaldeen                   ask for the return receipt for your future use           06:55 PM, 07th Jan                     r                    I see           06:55 PM, 07th Jan                     r                    and if they refuse           06:55 PM, 07th Jan                   Ezzaldeen                   they will not refuse           06:56 PM, 07th Jan                     r                    ok           06:56 PM, 07th Jan                   Ezzaldeen                   ask them for the tracking id instead           06:56 PM, 07th Jan                     r                    they will give me that           06:56 PM, 07th Jan                   Ezzaldeen                   yes           06:57 PM, 07th Jan                     r                    wow           06:57 PM, 07th Jan                     r                    thank you for informing me           06:57 PM, 07th Jan                     r                    I didn't know that before           06:57 PM, 07th Jan                   Ezzaldeen                   is there anything else i can help you with           06:58 PM, 07th Jan                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966210