Subject: Ticket Assigned - Conversation with leah kay ugmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:26 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leah kay ugmad leah kay ugmad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  leah kay ugmad Bot:  Hi Leah Kay Ugmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  4526915565 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97433616066            06:46 PM, 07th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             06:49 PM, 07th Jan                     leah kay ugmad                    Hellp. How will i retirn and exchange my item i have received just this mornong.           06:50 PM, 07th Jan                     leah kay ugmad                    I got a wrong size of pants and wrong design of blouse           06:51 PM, 07th Jan                   Ezzaldeen                   Could you please share your order number so that I can assist you further?           06:51 PM, 07th Jan                     leah kay ugmad                    4526915565           06:52 PM, 07th Jan                   Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           06:54 PM, 07th Jan                     leah kay ugmad                    Alright           06:54 PM, 07th Jan                   Ezzaldeen                   In the meantime, an exchange is not available at max . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store    Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store   · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:57 PM, 07th Jan                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966205