Subject: Ticket Assigned - Conversation with arfeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:25 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arfeen arfeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arfeen Bot:  Hi Arfeen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260619318 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562388825            06:29 PM, 07th Jan                   Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             06:29 PM, 07th Jan                     arfeen                    Hi Ezzaldeen           06:29 PM, 07th Jan                     arfeen                    I order before some days           06:30 PM, 07th Jan                     arfeen                    It was click n collect           06:30 PM, 07th Jan                   Ezzaldeen                   Hello Arfeen           06:30 PM, 07th Jan                     arfeen                    But I didn’t receive any msg to pick my order           06:30 PM, 07th Jan                     arfeen                    3 rd of Jan           06:30 PM, 07th Jan                   Ezzaldeen                   regarding your order no 6260619318 the order is ready for pick up           06:31 PM, 07th Jan                     arfeen                    I ordered           06:31 PM, 07th Jan                     arfeen                    How can I pick without a msg           06:31 PM, 07th Jan                   Ezzaldeen                   you can pick it up by using order no and your ID           06:32 PM, 07th Jan                     arfeen                    Usually I receive a confirmation through normal msg           06:32 PM, 07th Jan                     arfeen                    But I didn’t receive anything           06:32 PM, 07th Jan                     arfeen                    Is it ok just to visit n collect           06:32 PM, 07th Jan                   Ezzaldeen                   we are really sorry that you did not get a confirmation message           06:33 PM, 07th Jan                   Ezzaldeen                   you can go and collect it by using order no and your ID           06:33 PM, 07th Jan                     arfeen                    Should I go           06:33 PM, 07th Jan                     arfeen                    Ok           06:34 PM, 07th Jan                     arfeen                    Thanks for the help           06:34 PM, 07th Jan                   Ezzaldeen                   yes , you can go and collect your order           06:36 PM, 07th Jan                   Ezzaldeen                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966129