Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6247702241 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500416135 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241 Customer:  Please Mohammad tell me when i will get my refund? I want money back so i can ordered again Customer:  Its almost one month now Agent:  Please allow me to check it. Customer:  Ok please Agent:  Your refund for SAR 94.96 was processed on 17/12/20 with the transaction ID 169999990037895482. The amount will take 2-15 business days to be reflect back in your account. Customer:  Thats mean it's on the process to back? Agent:  Yes it is already processed now it will be credited with in the time frame. Agent:  Is there anything else i can help ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  6247702241 Customer:  I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241 Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Please osam tell me when i will get my refund? I want money back so i can ordered again Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Agent:  We would like to inform you that your refund of SAR 94.96 has been processed on 12/17/20, with transaction id (169999990037895482). Agent:  ​ Customer:  Its more then 16 days now, so when will refund? Agent:  Is there anything else I can help you with? Customer:  Within how many days will back my money? Agent:  Please know that the refund needs 4-15 working days to be reflected in your account. Customer:  So its more then 15 days now Agent:  15 working days without the weekly holidays Customer:  Ok Customer:  But it's too late Customer:  Thank you if possible make a report for this refund Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:49 PM, 06th Jan                     hi                    I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241           11:49 PM, 06th Jan                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?            11:49 PM, 06th Jan                     hi                    I ordered to pants last month, one digit was mistake on my mobile number that's why they returned my parcel, i was call many time for update my mobile number but they said they'll but they didn't, after that they said they will refunds my money but still i didn't get back my money, can you please tell me whats the problem, this is my order number 6247702241           11:50 PM, 06th Jan                     hi                    Hello           11:53 PM, 06th Jan                     hi                    Are you there!           11:53 PM, 06th Jan                   Mohammad                   Please allow me to check it for you.            11:54 PM, 06th Jan                     hi                    Ok           11:54 PM, 06th Jan                   Mohammad                   Your refund for amount SAR 94.96 was already processed on 17/12/20 with the transaction ID 169999990037895482           11:55 PM, 06th Jan                   Mohammad                   we request you to kindly check with your bank for the transaction ID 169999990037895482           11:56 PM, 06th Jan                     hi                    I know it but when it will arrived?           11:56 PM, 06th Jan                     hi                    I didn't get any money           11:56 PM, 06th Jan                     hi                    Who is the responsible for this problem?           12:00 AM, 07th Jan                     hi                    Hey           12:02 AM, 07th Jan                   Mohammad                   We request you to kindly chek with the bank           12:07 AM, 07th Jan                     hi                    I checked already, you want to see full details of my bank transaction?           12:11 AM, 07th Jan                     hi                             12:11 AM, 07th Jan                     hi                    Where is that refund amount?           12:12 AM, 07th Jan                     hi                    This is last one months transaction           12:12 AM, 07th Jan                   Mohammad                   Please share the bank statement from 17/12/20 to 07/01/2021 on [email-masked]           12:13 AM, 07th Jan                     hi                    I share it with u right now           12:13 AM, 07th Jan                     hi                    Didn't u see?           12:13 AM, 07th Jan                   Mohammad                   Please check this attached  * File attached - refund.png *             12:15 AM, 07th Jan                   Mohammad                   The amount is already refunded.           12:15 AM, 07th Jan                     hi                    Where?           12:15 AM, 07th Jan                     hi                    Which account?           12:15 AM, 07th Jan                     hi                    Give me account number           12:15 AM, 07th Jan                   Mohammad                   The list which you have shared in that only i have captured           12:16 AM, 07th Jan                   Mohammad                   Please check the transaction on 17/12/2020 in the statement you shared.           12:17 AM, 07th Jan                   Mohammad                   Is there anything else I can help ?           12:17 AM, 07th Jan                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:18 AM, 07th Jan                     hi                    Ok           12:19 AM, 07th Jan                   Mohammad                   Is there anything else I can help ?           12:19 AM, 07th Jan                     hi                    Let me check again           12:19 AM, 07th Jan                     hi                    No thanks           12:19 AM, 07th Jan                   Mohammad                   Please check it the amount is already there in your statement           12:19 AM, 07th Jan                   Mohammad                   I have checked and confirmed.           12:19 AM, 07th Jan                   Mohammad                   We apologies for the inconvenience you faced.           12:20 AM, 07th Jan                     hi                    Ok thanks bye           12:20 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963872