Subject: Ticket Assigned - Conversation with jeflaine star roga
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeflaine star roga jeflaine star roga                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeflaine star roga Bot:  Hi Jeflaine Star Roga ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531486429 Bot:  Please wait while we transfer you to an agent Customer:  Thank you Agent:  Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?   Customer:  Good afternoon sir. Can i still cancel my order? Customer:  It is for pick up but still processing Agent:  Could you please share your order number so that I can assist you further? Customer:  Sir i just received an email now that it is ready for collection. ThNk you Agent:  we are really blessed to hear that your order is ready for pick up Agent:  kindly visit the store for collection Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeflaine Star Roga ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:15 PM, 06th Jan                     jeflaine star roga                    Hello. Can i cancel my order? It is scheduled already for pick up but unfortunately we will travel to riyadh today           11:17 PM, 06th Jan                   Mohammad                   Hi Jeflaine, Thank you for contacting us. My name is Mohammad. How may I help you?            11:18 PM, 06th Jan                     jeflaine star roga                    Hello. Can i cancel my order? It is scheduled already for pick up but unfortunately we will travel to riyadh today           11:19 PM, 06th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           11:20 PM, 06th Jan                     jeflaine star roga                    Okay i will check           11:21 PM, 06th Jan                     jeflaine star roga                             11:21 PM, 06th Jan                   Mohammad                   The order is click & collect /           11:22 PM, 06th Jan                     jeflaine star roga                    Yes sir. But can i still cancel it?           11:22 PM, 06th Jan                   Mohammad                   We apologies as we can not cancel, but the order will automatically get cancelled after 14 days.           11:23 PM, 06th Jan                   Mohammad                   and amount will be refunded back.           11:23 PM, 06th Jan                     jeflaine star roga                    Okay sir. Thanks. I will just wait for it to be canceled thank you           11:23 PM, 06th Jan                   Mohammad                   Welcome.           11:25 PM, 06th Jan                   Mohammad                   Is there anything else I can help ?           11:26 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963789