Subject: Ticket Assigned - Conversation with noura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noura noura                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  noura Bot:  Hi Noura ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258281890 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553788841            02:14 AM, 07th Jan                   Mohammad                   Hi Noura, Thank you for contacting us. My name is Mohammad. How may I help you?            02:14 AM, 07th Jan                     noura                    Hi Mohammad           02:14 AM, 07th Jan                     noura                    it says that my order is “returned”           02:15 AM, 07th Jan                     noura                    does that mean cancelled?           02:15 AM, 07th Jan                   Mohammad                   Could you please share your order number so that I can assist you further?           02:16 AM, 07th Jan                     noura                    sure           02:16 AM, 07th Jan                     noura                    6258281890           02:16 AM, 07th Jan                   Mohammad                   Please allow me to check it for you.            02:16 AM, 07th Jan                     noura                    take your time           02:17 AM, 07th Jan                   Mohammad                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+966553788841) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           02:18 AM, 07th Jan                   Mohammad                   Is there anything else I can help ?           02:20 AM, 07th Jan                     noura                    he tried to contact me two times not three and I wasn’t at home that time           02:23 AM, 07th Jan                     noura                    but it’s fine           02:24 AM, 07th Jan                     noura                    can you please reorder my order?           02:24 AM, 07th Jan                   Mohammad                   We apologies           02:25 AM, 07th Jan                   Mohammad                   but we are not authorized to revert the order           02:25 AM, 07th Jan                   Mohammad                   As per now you have to place a new order from your side.           02:25 AM, 07th Jan                     noura                    alright           02:26 AM, 07th Jan                     noura                    thank you Mohammad for your assist           02:27 AM, 07th Jan                   Mohammad                   welcome.           02:27 AM, 07th Jan                   Mohammad                   Is there anything else I can help ?           02:27 AM, 07th Jan                     noura                    no that’s all           02:28 AM, 07th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:28 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964037