Subject: Ticket Assigned - Conversation with hellow good evening
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hellow good evening hellow good evening                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hellow good evening Bot:  Hi Hellow Good Evening ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626469621 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0559048803            12:44 AM, 07th Jan                     hellow good evening                    okayy           12:44 AM, 07th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            12:44 AM, 07th Jan                     hellow good evening                    Hellow good evening mr.hamza           12:45 AM, 07th Jan                     hellow good evening                    My order is being delivered thanks for cooperating but the other shoes is to big my size is 38 but u sended me 40.           12:46 AM, 07th Jan                   Hamza                   good evening dear customer           12:46 AM, 07th Jan                   Hamza                   Could you please share your order number so that I can assist you further?           12:46 AM, 07th Jan                     hellow good evening                    So how can i change it           12:46 AM, 07th Jan                     hellow good evening                    9626469621           12:47 AM, 07th Jan                   Hamza                   May I request you to please stay on hold while I retrieve the information.            12:47 AM, 07th Jan                     hellow good evening                    Okay take ur time           12:48 AM, 07th Jan                   Hamza                   We sincerely apologize for any inconvenience caused, Please note that an exchange is not available with us, but you can return the product           12:49 AM, 07th Jan                   Hamza                   Is there anything else I can help you?            12:51 AM, 07th Jan                     hellow good evening                    Yes did u check it? How can i change to my size sir.           12:53 AM, 07th Jan                   Hamza                   We sincerely apologize for any inconvenience caused, Please note that an exchange is not available with us, but you can return the product           12:55 AM, 07th Jan                   Hamza                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online product           12:57 AM, 07th Jan                   Hamza                   Is there anything else I can help you?           12:58 AM, 07th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963937