Subject: Ticket Assigned - Conversation with hellow i
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hellow i hellow i                    Bot:  Hi again! Bot:  Please enter your name Customer:  hellow i Bot:  Hi Hellow I ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked]            01:12 AM, 07th Jan                     hellow i                    okayy           01:13 AM, 07th Jan                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?            01:14 AM, 07th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:16 AM, 07th Jan                     hellow i                    Hellow mr.hamza i was talking to you before a few minutes regarding returning the product i bought.is there a possibility to change the size instead of return it for good?           01:16 AM, 07th Jan                   Hamza                   We sincerely apologize for any inconvenience caused, Please note that an exchange is not available with us, but you can return the product           01:16 AM, 07th Jan                   Hamza                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can only return the product           01:17 AM, 07th Jan                   Hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:18 AM, 07th Jan                     hellow i                    Okay then can i take it to any near center point to return it           01:18 AM, 07th Jan                     hellow i                    In person           01:19 AM, 07th Jan                     hellow i                    Will there be any possibilities if i take it there n change in person?           01:20 AM, 07th Jan                   Hamza                   Yes you can visit nearby store and return the item           01:21 AM, 07th Jan                   Hamza                   Is there anything else I can help you?            01:22 AM, 07th Jan                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963962