Subject: Ticket Assigned - Conversation with firoz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 09:28:23 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with firoz firoz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  firoz Bot:  Hi Firoz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0572780152            11:30 PM, 06th Jan                   Mohammad                   Hi Firoz, Thank you for contacting us. My name is Mohammad. How may I help you?            11:30 PM, 06th Jan                     firoz                    6261639538           11:31 PM, 06th Jan                     firoz                    Helo mohammed           11:31 PM, 06th Jan                   Mohammad                   Hello.           11:31 PM, 06th Jan                     firoz                    I have one ord           11:31 PM, 06th Jan                   Mohammad                   How may I help you?           11:31 PM, 06th Jan                     firoz                    I ordered one item item number 6261639538           11:32 PM, 06th Jan                   Mohammad                   Yes and ?           11:32 PM, 06th Jan                     firoz                    It’s click and collection selected far outle           11:32 PM, 06th Jan                     firoz                    I want to change store           11:33 PM, 06th Jan                     firoz                    How to change my nearest store           11:33 PM, 06th Jan                     firoz                    Please check           11:33 PM, 06th Jan                   Mohammad                   We are really sorry but after the order is placed we can not change or modify the order.           11:33 PM, 06th Jan                   Mohammad                   or change the store location.           11:33 PM, 06th Jan                     firoz                    It’s possible only cancel           11:34 PM, 06th Jan                   Mohammad                   It will be automatically get cancelled after 14 days.           11:34 PM, 06th Jan                     firoz                    Cannot change location           11:34 PM, 06th Jan                   Mohammad                   No after the order is placed it is not possible.           11:35 PM, 06th Jan                   Mohammad                   Is there anything else I can help ?           11:35 PM, 06th Jan                     firoz                    No thanks           11:36 PM, 06th Jan                   Mohammad                   sure.           11:36 PM, 06th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:36 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963808