Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 08:48:40 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="auto">hello <div dir="auto">the driver pick the return items </div>
<div dir="auto">should I make new order ? or you can sent replacement items </div>
<div dir="auto">or how can I get my cash back</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jan 19, 2021, 12:22 PM Gehad Kotb &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">or if i cancel the return request and replace the items from the store it will be the same price or will lose the discount??</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Jan 19, 2021, 12:01 PM Gehad Kotb &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">can i make new order now for the same things with my return cash</div>
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<div dir="ltr" class="gmail_attr">On Tue, Jan 19, 2021, 10:04 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Gehad,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">As per the record we can see that you have already created a return request.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP011821001885.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1998882