Subject: New Reply Received - Re: feed back
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 06:54:22 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: feed back   Ticket comment <div>Thank you so much for the reply. <br>Sheeja<br>
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<div>On 20 Jan 2021, at 9:51 AM, Shoemart &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sheeja,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
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<div dir="ltr">As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (28 Dec, 2020), so we won't be able to initiate a return request here. </div>
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<div dir="ltr">Also, once the item is used we are unable to replace or return.<br><br>We thank you for understating and cooperation.<br><br>Feel free to reach out to us for any further assistance.<br><br>Your friends<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000592