Subject: Re: Late refund (Cancelled RMA)/ 9616033565
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: PRINCE MALIK <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 19 Jan 2021 03:15:02 -0700 (MST)

Refunded 

From: "PRINCE MALIK" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 9, 2021 4:30:23 PM 
Subject: Late refund (Cancelled RMA)/ 9616033565 

Hi Team, 

Ticket-1969270 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 20, 2020 
Order ID: 9616033565 
RMA: 1000221028 
Tracking ID: RP112520001152 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince