Subject: Late refund (Cancelled RMA)/9623305114
From: PRINCE MALIK <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 9 Jan 2021 22:28:30 -0700 (MST)

Hi Team, 

Ticket- 1971928 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Dec 20, 2020 
Order ID: 9623305114 
RMA: 1000363086 
Tracking ID: 46046985375 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince