Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 12:14:12 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="ltr">Kindly cancel that single item which had the quality problem and refund the price that corresponds to the product. Hope this is possible.<br>
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<div>On Sat, Jan 9, 2021 at 3:56 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mansoor,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order no # 9627449982.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Slim Fit Textured Mid-Rise Jog Pants with Pocket Detail) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for the same. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.</div>
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<br>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br><br>Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970488