Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 05:31:11 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Noted </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, January 9, 2021 9:29:56 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1969224] - Re: Sorry, your order was not processed
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<div dir="ltr">Hi Vaishali,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9627309635) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically,
 in this case, as we can the payment was captured again and a new order was placed successfully which is: (9627309727).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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You’ll receive an SMS and an email when your order is ready for collection.<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
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Thank you for shopping with us and have a great day! Stay Safe!<br>
<br>
Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969224