Subject: Ticket Assigned - Ticket # 189488 Resolved
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 02:36:20 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 189488 Resolved  
 Dear Max,  Our Technical Engineer has indicated that your ticket # 189488 with subject Fwd: [#1789131] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/9057775c2b4f9ea10ae5512f97f2573a6f907ff7629ce780838f83da1d0a1db1  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967196