Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 16:15:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">Salam  and good evening Ma'am/sir..The carrier man get my wrong item order last January 2 and asked him where is my return money he said the that center point comp. Will contact me as soon or later but until now I didn't get any message from you? hoping for your response..thanks Allah bless<div dir="auto"><br></div>
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<div>On Sun, Dec 27, 2020, 2:47 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Lacbayooo,<br><br>Thank you for getting in touch with us.<br> <br>With reference to order # 6257090257.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>
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<div dir="ltr"><div dir="ltr">As per the record we can see that you have already created a return request for the wrong item (Lee Cooper Full Length Plain Pants with Zip Detail) on 26 Dec, 2020.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP1226200002495.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920905