Subject: New Reply Received - Re: order ref 9626783476
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 13:00:08 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: order ref 9626783476  Ticket comment <div dir="ltr">
Hi,<div><br></div>
<div>Thanks for your reply on my query.</div>
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<div>I can’t accept your explanation saying the cancelled product was the last of your stock and it’s damaged. The particular product is still available in your online website also it’s indicates 10 left in stock. </div>
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<div>Now the particular product price is increased in your system therefore you don’t want to supply on lower price which is not acceptable by us.</div>
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<div>I have paid the product and it must deliver to us.</div>
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<br>Refer the attached screenshots for your reference.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MTE1MTgxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2XgKAa5dZNdFC0z0WTXgc9W_2HlsybKB1YNceFi8TkY"><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 7 Jan 2021, at 1:50 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Ramish,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order no # 9626783476.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Rectangular Bath Mat - 53x86 cms) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order and refunded you for the same. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, the amount you have paid online will be refunded back to your original payment method within 2-15 business days.<br><br>Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963724