Subject: Note Added - [#4344084] Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 06:04:12 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4344084    Subject:  Conversation with السلام عليكم   Requester: عادل احمد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Proceed with refund</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span></div>
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<a href="Centrepointstores.com" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;text-decoration:none'><img width="623" height="239" style="width:6.493in;height:2.493in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1OTQ4NjQ0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zufDcVNAljaua7RZEVPWhGosrJsZrdqxsTXb33oRo-E" data-id="2043359486440"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, July 12, 2022 4:28 PM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4344084] - Conversation with السلام عليكم</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team<br>
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Kindly update us on the below<br>
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Problem Statement: Refund approval <br>
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With reference to order ID : 6137890109 AWB : RP0512220003480<br>
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The customer reported that he returned the items within the RMA : 1002582545 amount SAR 215.76 yet after tracking the items showing not collected. <br>
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As per the child # 4514332 The return not received in WH.<br>
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Customer hsitory : the customer is shopping with us since 2021 and complete 5 orders.<br>
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Kindly check and provide us with the refund approval as the case is pending since 11/05/2022.<br>
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Thank you for your help.<br>
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Regards.<br>
Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 10 Jul at 10:20 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4344084&amp;data=05%7C01%7Critesh.sharma%40landmarkgroup.com%7C40914d6596fa4e29929808da6401e65e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637932256561363823%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=pKO6U7RywLHoxKskj2VCwqlJbFLMxJoOHnoG1SkkCyY%3D&amp;reserved=0" rel="noreferrer">
#4344084</a> raised by عادل احمد (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund approval </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">With reference to order ID : 6137890109 AWB : RP0512220003480</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer reported that he returned the items within the RMA : 1002582545 amount SAR 215.76 yet after tracking the items showing not collected. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per the child # 4514332 The return not received in WH.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer hsitory : the customer is shopping with us since 2021 and complete 5 orders.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and provide us with the refund approval as the case is pending since 11/05/2022.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Elharith</span></div>
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