Subject: Note Added - [#4513685] Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 15:01:36 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4513685    Subject:  Product information   Requester: امجاد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM8FF0973737C349CDAA3C0CF9C5C7E819" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As written in last mail, the item which comes with double wheel is of small size.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please check with customer as what is the age &amp; shoe size of kid so that we can guide as what to buy?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Accordingly, we can suggest.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">++<a id="OWAAMBB56FC8E8087455EBC8233D7C26E03A1" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Vohra</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Akshay,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">As discussed earlier, please share which size skates are available which has 3 wheels.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 2 July 2022 4:41 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4513685] - Product information</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Kindly update us on the below</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  6149360991</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 163989148  
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer is saying they would like to receive the correct item instead and do not want to return. Please advise further.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 29 Jun at 4:40 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Ankur,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order ID:  6149360991<br>
Item ID: 163989148   </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Customer is saying they would like to receive the correct item instead and do not want to return. Please advise further.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Thank you for your help!</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Apoorv</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 29 Jun at 2:10 PM
<span class="separator">, Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Hi
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Team – wrong item has been delivered to customer, can take it back &amp; issue the refund if item is clean &amp; is in original condition.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Please check with customer for further steps.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;mso-fareast-language:EN-US">Regards,<br>
Ankur</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 29 June 2022 11:35 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4513685] - Product information</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">​REMINDER</span></strong><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Product Issue  <br>
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Order Date : Jun 13, 2022<br>
Order ID:  6149360991<br>
Item ID: 163989148   <br>
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Issue Description: The customer contacted us receiving the item (Juniors Assorted Roller Skates Set) but found that the sled boots wheels are all settled in one row and not as wat is showing on our website without sending any tool with the item for the adjustment,
 kindly check the customer shared photo and the website photo of the item and update us on this asap.<br>
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Best Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Raghad albilali</span></div>
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