Subject: Note Added - [#4499278] Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 15:02:34 +0000

Hi ,    Mohammed Athar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4499278    Subject:  Delivery   Requester: Adel    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM6019F8902C374775A96FABBB55A47B3D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a> Please create a JIRA TICKT with all the customer bank details.</div>
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<div class="MsoNormal">Will check &amp; do the needful.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Athar Mohammed,</div>
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<div class="MsoNormal">Finance Executive-Ecom</div>
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<div class="MsoNormal">Extn 3183</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, July 1, 2022 2:58 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;; Mohammed Athar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4499278] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM4F1F4686C3134BB3B50B394D9E081A27" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammed Athar (TCS)</span></a>,</div>
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<div class="MsoNormal">Customer has shared bank details for manual refund as he paid to saudi post but order is NDR. Proceed with manual refund for SAR 144</div>
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<div class="MsoNormal">Order ID: 6147093448</div>
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<div class="MsoNormal">Tracking ID: CRDSAL0515529622</div>
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<div class="MsoNormal">Account holder name Adel Alsharif</div>
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<div class="MsoNormal">Account number 246000010006086150710</div>
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<div class="MsoNormal">Bank Name Alrajhi bank </div>
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<div class="MsoNormal">Bank Branch Name Abdullah Aurif Branch </div>
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<div class="MsoNormal">IBAN SA0280000246608016150710</div>
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<div class="MsoNormal">Bank Account Type: Current</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NTkwMjUzMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LPrYhqmtg94hBf9WoLnYmdKRqb7dJCT9G2ssFJsqdIs" data-id="2043355902532" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 4:02 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4499278] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM2F908386FB4041E79518D5B94ACC85DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAM4C246DDE5D74478C822C8F6A837F2778" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please confirm if the customer paid you online and if you have sent it back to LMG.</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 19, 2022 4:50 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4499278] - Delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">KINDLAY UPDATE
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Problem Statement: NDR, Customer paid cash on the delivery order.<br>
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Order Date: 1/6/2022<br>
Order ID: 6147093448<br>
Tracking ID: CRDSAL0515529622 <br>
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Assistance Required: Need an urgent Refund<br>
Issue Description: The customer contacted us, saying that the delivery agent had contacted him and asked him to pay for the order on  "SUBEL APP" and he did so, but the order was not delivered and returned to the warehouse and the amount was not returned to
 the customer.<br>
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Regards,<br>
The Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Jun at 8:24 AM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: NDR, Customer paid cash on the delivery order.<br>
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Order Date: 1/6/2022<br>
Order ID: 6147093448<br>
Tracking ID: ​<span style="color:black">CRDSAL0515529622</span> <br>
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Assistance Required: Need an urgent Refund<br>
Issue Description: The customer contacted us, saying that the delivery agent had contacted him and asked him to pay for the order on  "SUBEL APP" and he did so, but the order was not delivered and returned to the warehouse and the amount was not returned to
 the customer.</span></div>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Jun at 4:10 AM
<span class="separator">, Adel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>طلبت</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>واتصل</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>عليه</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مندوب</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>من</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>البريد</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>السعودي</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>وطلب</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مني</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الدفع</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>عن</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>طريق</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>برنامج</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>سبل</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>وما</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>استلمت</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الشحنة</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>واتواصل</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>معاه</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ما</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرد</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>وعندي</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>رقم</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الشحنة</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ورسالة</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الدفع</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4499278:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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