Subject: Note Added - [#4480061]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 14:57:36 +0000

Hi ,    Ashutosh Diwakar Kumar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4480061    Subject:     Requester: zaina alshehri    Note Content:   <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear All,</div>
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Warning letter has been issues to staff and conversation was done in this regard to ensure that such incident is not get repeated. </div>
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Regards,<br>
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Ashutosh Kumar<br>
Area Manager, South Region<br>
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Mob: +966-547638109<br>
Office Desk : 7024<br>
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Sent from Note 20<br>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, July 2, 2022 2:35:47 PM<br>
<b>To:</b> Ashutosh Diwakar Kumar &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Max Assarawat Mall &lt;[email-masked]&gt;; Nizamuddin Pasha &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4480061] -
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<div>Hi Team, </div>
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<div>Kindly update us on the below</div>
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<div>Problem Statement: staff complaint  </div>
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<div>Issue Description:  The customer was treated vary badly at Assarawat Mall, Gate 2, Al Namas  by the staff the employ names was salha (صالحه)  and faisal ( فيصل )  as the customer said that they provide them with there number  for the shukren points but
 the would not help , please do the needful as it is not the first tie that this has happened. </div>
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<div>Best Regards,</div>
<div dir="ltr">Ahmed Omer</div>
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<blockquote class="x_freshdesk_quote">تشغيل الأربعاء, 22 يونيو في 4:48 م <span class="x_separator">
, Ashutosh Diwakar Kumar &lt;[email-masked]&gt; كتب:
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#3B3838'>Ashutosh Kumar</span></b></div>
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<div class="x_MsoNormal"><span lang="FR" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#767171'>South Region</span></div>
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<div class="x_MsoNormal"><span lang="FR" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#767171'>Mob : +966 547638109</span></div>
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<div class="x_MsoNormal"><span lang="FR" style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#767171'>Desk : 7024</span></div>
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<div>From: Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 22, 2022 8:53 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Ashutosh Diwakar Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Max Assarawat Mall &lt;[email-masked]&gt;; [email-masked]; Nizamuddin Pasha &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4480061] -</div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team, <br>
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Kindly update us on the below<br>
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Problem Statement: staff complaint  <br>
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Issue Description:  The customer was treated vary badly at Assarawat Mall, Gate 2, Al Namas  by the staff the employ names was salha (</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>صالحه</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>)
  and faisal ( </span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>فيصل</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'> )  as the customer said that they provide them with there number  for the shukren points
 but the would not help , please do the needful as it is not the first tie that this has happened. <br>
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Best Regards,<br>
Ahmed Omer</span> </div>
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<span style='font-size:10.5pt; font-family:"Times New Roman",serif'>تشغيل</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>السبت</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>, 11
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>يونيو</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>في</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'> 10:19
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<span class="x_separator">, Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>كتب</span></span><span class="x_separator"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>:
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 Diwakar Kumar</span></a> please look  into this staff complaint for Assarawat mall</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 11, 2022 11:52 AM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Max Assarawat Mall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4480061] -</span></div>
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Problem Statement: staff complaint  </span></div>
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Issue Description:  The cx was treated  vary badly at Assarawat Mall, Gate 2, Al Namas  by the staff the employ names was salha (</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">صالحه</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt; font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span>)
  and faisal ( </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">فيصل</span><span dir="LTR"></span><span dir="LTR"></span><span style='font-size:10.5pt; font-family:"-apple-system",serif'><span dir="LTR"></span><span dir="LTR"></span> )  as the cx
 said that they provide them with there number  for the shukren points but the would not help , please do the needful as it is not the first tie that this has happened . 
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Regards,<br>
CS Team</span></div>
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