Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 07:04:10 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business 
 days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 PM, 17th Jun                   Hilah                   Hi Dear Customer. Thank you for contacting us. My name is Hilah. How may I help you today?           01:29 PM, 17th Jun                   Hilah                   Could you please share your order number so that I can assist you further?           01:30 PM, 17th Jun                     hi             
                 01:32 PM, 17th Jun                     hi                    I want to knw this online voucher is convert in money?           01:32 PM, 17th Jun                   Hilah                   allow me a moment to check that for you.           01:32 PM, 17th Jun                     hi                    by mistake saleman  gave this voucher instead returned my money in card           01:33 PM, 17th Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           01:35 PM, 17th Jun                   Hilah                   We have forwarded your query to the concerned team to transfer the amount to your card  and will be in touch with you asap to assist you in resolving this concern.           01:35 PM, 17th Jun                   Hilah                   we will update you on:  [email-masked]           01:36 PM, 17th Jun                   Hilah                   Do you have any other inquiries that we can hel
 p with?           01:36 PM, 17th Jun                     hi                    is possible tu convert voucher in money?           01:37 PM, 17th Jun                     hi                    bcz by mistake they gave me this voucher instead of money returned in card           01:37 PM, 17th Jun                   Hilah                   voucher can only be used on online purchases only           01:38 PM, 17th Jun                     hi                    I want to return my money in card instead of online vocher           01:39 PM, 17th Jun                   Hilah                   we will escalate your issue to the concern team so they may transfer the money back to your account           01:39 PM, 17th Jun                     hi                    oky           01:40 PM, 17th Jun                     hi                    thnx alot           01:40 PM, 17th Jun                   Hilah                   and we will update you on :  [email-masked]           01:40 PM, 17th Jun       
               hi                    oky           01:40 PM, 17th Jun                   Hilah                   any time           01:40 PM, 17th Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:40 PM, 17th Jun                     hi                    thnx alot           01:40 PM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4509083