Subject: [JIRA] Reshmaa KJ mentioned you on REL-157003
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "Ahmed Omer" <[email-masked]>
Date: Tue, 21 Jun 2022 17:11:42 +0000

Reshmaa KJ *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-157003 gift card issue#1609979989911721475648606 

Reshmaa KJ *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZjI0MzZlODNkODYxNGMzYzk4ZmI4MTk5NmFlYzAyODUiLCJwIjoiaiJ9 )

/

REL-157003 ( https://landmark.atlassian.net/browse/REL-157003?atlOrigin=eyJpIjoiZjI0MzZlODNkODYxNGMzYzk4ZmI4MTk5NmFlYzAyODUiLCJwIjoiaiJ9 )

gift card issue#1609979989911721475648606 ( https://landmark.atlassian.net/browse/REL-157003?atlOrigin=eyJpIjoiZjI0MzZlODNkODYxNGMzYzk4ZmI4MTk5NmFlYzAyODUiLCJwIjoiaiJ9 )
Reshmaa KJ 9:11 PM GST

Hi @Ahmed Omer

We have faced an issue recently that the Shukran Gift card were sold at 15 SAR each irrespective of the gift card value (25/100/250/500). We found the issue and blocked all the cards that were placed from 28 th May till 12 th June.The customer must get the refund of SAR 15 which he has paid for the card but this customer has already used SAR 130 from the card before we block the card.So refund will not be done for the same.Please inform this to customer.

View issue ( https://landmark.atlassian.net/browse/REL-157003?atlOrigin=eyJpIjoiZjI0MzZlODNkODYxNGMzYzk4ZmI4MTk5NmFlYzAyODUiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )