Subject: Note Added - [#4503651] شكوى
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 14:27:57 +0000

Hi ,    Centrepoint Jizan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4503651    Subject:  شكوى   Requester: Meme1420aa.hh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please find the attached POC.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="982" height="1600" style="width:10.2291in;height:16.6666in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDcwMDUyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._WOBxUjWoNMx9fgES7HXAvmt-Iy22l2m_p19PuZ1ICE" data-id="2043350700526"></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style="font-size:12.0pt">Thanks &amp; Regards.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Bikash Thapa</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Operation In Charge</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">Centrepoint Jizan</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:12.0pt">0541863526</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&amp;data=04%7C01%7CAjesh.Aryammakayil%40landmarkgroup.com%7C8a755a0cc7b64d75157d08d90d5632b6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637555486125416896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=rKhres%2Bpfaf20DsDy45SozIhOIkURBuSLEXI81Nj0Wg%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:windowtext;text-decoration:none'><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MDcwMDUyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ostpk9EfTWXaRWbtnYOMWedLEWahCtV3_LJ0CEnDeGs" data-id="2043350700527"></span></a><span style="font-size:14.0pt"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, June 18, 2022 11:13 AM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Centrepoint Jizan &lt;[email-masked]&gt;; Manager Jizan &lt;[email-masked]&gt;; ArifAshfaq &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#4503651] - <span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif'>
شكوى</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Kindly update us on the below</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Need POC</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date :  Jun 5, 2022</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  6147769043</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 614776904322999991</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Proof of Collection<br>
Issue Description: The Customer contracted us informing that the he didn't collect his order form the store, But the order status on the hybris is showing "Pickup complete", Kindly check the issue and share with us the POC and customer ID.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ahmed Omer</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Jun at 11:31 AM
<span class="separator">, Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order received on 12 June 2022 in Sahla, but customer confirmed not receiving the order.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the order physically in your store or not.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">If yes, call customer and handover the order ASAP.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number: 6147769043</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Note: order should not be updated until customer picked up.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><img width="767" height="87" style="width:7.9895in;height:.9062in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg4NjExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BFTbVfM9bHDkE21S7ajN2zHLoi3xW1n10z6rZyLONWI"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, June 16, 2022 9:12 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4503651] - </span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكوى
</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4503651" rel="noreferrer">#4503651</a>
</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: Need POD<br>
<br>
Order Date :  Jun 5, 2022<br>
Order ID:  6147769043<br>
Tracking ID: 614776904322999991<br>
<br>
Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on Jun 5, 2022  and as per shipa website the order delivered to customer on ​6/12/22 <br>
But customer claiming that she has not received the order,Kindly check and share with us the POD and customer ID.<br>
<br>
Regards,</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 16 Jun at 10:08 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>مرحبا اماني،
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>نحن نقدر صبرك.
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>أصدقائك ،
</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فريق الدعم
</span><span lang="AR-SA" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4503651:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
 which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any
 action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender
 nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
<div></div>
<div></div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4503651:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>