Subject: New Reply Received - FW: Hamdan, your order number is 6149602976 The tracking number is FP0615221000764.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 06:27:18 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  FW: Hamdan, your order number is 6149602976 The tracking number is FP0615221000764.  Ticket comment <div dir="auto">shipment is with you now where is my money????</div>
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<div dir="auto">all other companies compensate and put money in client's wallets especially if they are mistaken</div>
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<div dir="auto">you brought me wrong order and then letting me wait to get my money loosers !!!!!</div>
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<div dir="auto">I will go the ministry of commerce</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Mohammed Ali Hamdan &lt;[email-masked]&gt; 
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<div>Date: 18/06/2022 09:21 (GMT+03:00) </div>
<div>To: Centrepoint &lt;[email-masked]&gt; </div>
<div>Subject: RE: [#4500660] - FW: Hamdan, your order number is 6149602976 The tracking number is FP0615221000764.
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<div dir="auto">escalate what ???????</div>
<div dir="auto">I want my money now !!!!!!!!!!</div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 18/06/2022 09:01 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#4500660] - FW: Hamdan, your order number is 6149602976 The tracking number is FP0615221000764.
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<div dir="ltr">Hi Mohammad,</div>
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<div>Thank you for contacting us.</div>
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<div>We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next
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<div>We are really sorry if it took longer than usual to get back to you.</div>
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<div>We have checked and would like to inform you that the issue has been escalated to the concerned team to resolve the issue as soon as possible.<br>
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<div dir="ltr">We reiterate our apologies and share your understanding and patience.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4500660