Subject: New comment - [#4426534] WWD DAMAGED ITEM / Follow up
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Thu, 16 Jun 2022 08:00:54 +0000

There is a new comment in the ticket submitted by Ahmed Omer to HelpHCKW   Comment added by : Ahmed Ali MohamedAttala Abdel Salam  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Arun </div>
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<div class="MsoNormal">Kindly share the delivery team feedback about below customer concern .</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Ahmed Ali</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, June 16, 2022 10:53 AM<br>
<b>To:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Md Ansari1 &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;; Mohamed Shabaz Khan &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM / Follow up</div>
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<div class="MsoNormal">Hi <a id="OWAAM781C3C87146445BA8921570BC320EE8D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a>
<a id="OWAAM5E4B87A9BB284108A659CBF79CC32104" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Customer following up for the complaint as nobody visited him on June 13.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 11, 2022 2:35 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM / Follow up</div>
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<div class="MsoPlainText">Dear Arun </div>
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<div class="MsoPlainText">Kindly arrange below rectify work by 13th June  evening . we updated customer the same .</div>
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<div class="MsoPlainText">Regards</div>
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<div class="MsoPlainText">Ahmed Ali.</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 10, 2022 5:05 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM / Follow up</div>
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<a id="OWAAM1F757C0B69F643ED822F24D36F3164DA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAMFA6F026418C1447DA2E4ABD6CB01C8E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a>,</div>
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<div class="MsoNormal">Reminder for the below complaint.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg5NTg4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._h4JD5A2ZHAI-AO6nCz8MdxJl0MUhgX9bCOiuI1C1zQ" data-id="2043349895887" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Wednesday, June 1, 2022 8:24 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Md Ansari1 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmed Ali MohamedAttala Abdel Salam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM / Follow up</div>
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<div class="MsoNormal">Hi <a id="OWAAM0CF62594CAC2400B856E5E9170F6B951" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>
<a id="OWAAM3B26D3D7A3FF423A83D5F92C73822429" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAMB944BC22DCCD471486B11A05EA5FD563" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ahmed Ali MohamedAttala Abdel Salam</span></a>,</div>
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<div class="MsoNormal">Check and assist for regarding the customer complaint.</div>
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<div class="MsoNormal">Order ID: 8252387852</div>
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<div class="MsoNormal">Item ID: 161532496</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg5NTg4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._h4JD5A2ZHAI-AO6nCz8MdxJl0MUhgX9bCOiuI1C1zQ" data-id="2043349895887" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 10:43 AM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - WWD DAMAGED ITEM / Follow up</div>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Akshay Berry,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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WWD DAMAGED ITEM / Follow up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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The issue has been shared with the HC KW team under the child ticket no (4367941), but no reply came from their side please check the issue and do the needful.<br>
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 Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : Apr 18, 2021<br>
Order ID: 8252387852<br>
Tracking ID: 16439658252387852<br>
Item ID: 161532496<br>
Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he received the items but in less than 1 year it got damaged and now he is asking for the order warranty and the item replacement, please check the issue and do the needful.  <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="http://helpkw.homecentre.com/helpdesk/attachments/2043344031688" rel="noreferrer">IMG-20220515-WA0021 (1).jpg</a><br>
2. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043344031689" rel="noreferrer">IMG-20220515-WA0016 (1).jpg</a><br>
3. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043344031690" rel="noreferrer">IMG-20220515-WA0014 (1).jpg</a><br>
4. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043344031691" rel="noreferrer">IMG-20220515-WA0017 (1).jpg</a><br>
5. <a href="http://helpkw.homecentre.com/helpdesk/attachments/2043344031693" rel="noreferrer">20220515_164836 (1).jpg</a>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426534" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426534</a>
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