Subject: New comment - [#4426233] WWD DAMAGED ITEM / follow up
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Thu, 09 Jun 2022 05:04:24 +0000

There is a new comment in the ticket submitted by Ahmed Omer to HelpHCKW   Comment added by : Md Ansari1  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:14.0pt">Dear <a id="OWAAMD0D98B9A95DC41A8AD157E001C895E62" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:14.0pt">Will send our team for check and solve the issue.
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<div class="MsoNormal"><i><span style="font-family:Algerian;color:#538135">Best Regards &amp; Thanks,</span></i></div>
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<i><span style="font-family:Algerian;color:#538135">MD ALAMGIR ANSARI</span></i><span style="font-family:Algerian;color:#538135"></span>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 8, 2022 12:21 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;; Md Ansari1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM / follow up</div>
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<div class="MsoNormal">Hi <a id="OWAAMA127A3EC29434F99810D225C94D24125" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</div>
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<div class="MsoNormal">Please assist with the below WWD issue.</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 31, 2022 10:41 AM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - WWD DAMAGED ITEM / follow up</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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WWD DAMAGED ITEM / follow up</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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The issue has been shared with the HC KW team under child ticket no (4375301), but no reply came from their side please check the issue and do the needful.<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date :  Feb 27, 2022<br>
Order ID:  8159249462<br>
Tracking ID:  18417838159249462<br>
Item ID: 162857057 - - Studio Single Bed - 120x200 cm<br>
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Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he/she received the item on  3/8/22 1:47 PM but the item which they received is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426233" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4426233</a>
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