Subject: New Reply Received - Click & Collect
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 15:40:39 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Good evening </div>
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<img alt="image3.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzE4NTEwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gzP5wJXuLsuLxa_ucG54Q3ItOcJ3UHuQtjYl5GZkAvw" data-id="2043347185105"><img alt="image4.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzE4NTEwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VMwbZ0BwPFM5vJ6VloQHMRBlAQw55Xx4yOch_H3PhFk" data-id="2043347185106"><br>
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<img alt="image2.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzE4NTEwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EmY6Fr37_SdQKHu_xvXixUzYIYbtcDH8lq8vqSzRTwg" data-id="2043347185107"><br>
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<div dir="ltr">The first 2 images is for the wrong order I received from click and collect mall of the Emirates.and the last image is for my order which is 59 AED.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 8 Jun 2022, at 6:21 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4464108</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ahmed Omer : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div><span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Adelmaii,</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-size: 14px">Thank you for reaching out us.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span></div>
<div><br></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, ">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> We look forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
<div><span rel="tempredactor" style="font-size: 14px"><br></span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, "> Your friends,</span></div>
<div><span rel="tempredactor" style="font-family: -apple-system, system-ui, " dir="ltr"> The Support Team</span></div>
<div style="margin-bottom: 0.0001pt"></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4464108