Subject: New Reply Received - طلب إرجاع لطلب رقم 2108444853
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:53:58 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  طلب إرجاع لطلب رقم 2108444853  Ticket comment <div>Dear Valued Customer ,</div>
<div>Greetings ,</div>
<div>kindly be noted that the order canceled again please advise your instruction <br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Abdelrahman Mohamed </span><br><br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 6/7/2022 10:34:00 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#4236601] - طلب إرجاع لطلب رقم 2108444853 [CaseReference:CAI/0622/5470]</span>
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<br><div>Dear Valued Customer ,</div>
<div>Greetings ,</div>
<div>kindly be noted that the below order canceled from the customer side we submitted new order again under # <strong><font color="#0000ff">Collection </font></strong><strong>Reference</strong> <font color="red"><b>F070C19</b></font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Abdelrahman Mohamed </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 6/7/2022 7:25:00 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: RE: [#4236601] - طلب إرجاع لطلب رقم 2108444853 [CaseReference:CAI/0622/5470]</span>
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<br><font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/0622/5470 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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<b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'>From:</span></b><span style='font-family: "Tahoma","sans-serif"; font-size: 10pt'> [email-masked] <br><b>Sent:</b> 6/7/2022 7:24:43 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#4236601] - طلب إرجاع لطلب رقم 2108444853</span>
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<div class="MsoNormal">Dears <a id="OWAAM1B09D1F44AC645B48BE179471244F84C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family: "Calibri",sans-serif; text-decoration: none'>@Service Center - CAI E-commerce A</span></a>
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<div class="MsoNormal">Please assist. </div>
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<div class="MsoNormal"><span style='color: black; font-family: "Trebuchet MS",sans-serif; font-size: 10pt'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='color: black; font-family: "Trebuchet MS",sans-serif; font-size: 10pt'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='color: black; font-family: "Trebuchet MS",sans-serif; font-size: 10pt'>Email:
</span><span style='font-family: "Arial",sans-serif; font-size: 10pt'><a href="mailto:[email-masked]" rel="noreferrer"><span style='color: rgb(5, 99, 193); font-family: "Trebuchet MS",sans-serif'>[email-masked]</span></a></span>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 7, 2022 8:12 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#4236601] - طلب إرجاع لطلب رقم 2108444853</div>
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<div class="MsoNormal" style="background: rgb(255, 235, 156); line-height: 12pt"><span style="color: black; font-size: 10pt">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Problem Statement: Late Collection </span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Order Date : Apr 13, 2022</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Order ID: 2108444853</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Tracking ID: 47773882133</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Contact No: +201099616533</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Issue Description: The return request was created on 6/1/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Regards,</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Bahashwan.</span></div>
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<span style="font-family: -apple-system; font-size: 10.5pt">On Sun, 24 Apr at 1:54 AM
<span class="separator">, Shemoolk86 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">اريد إرجاع قطعه  فستان سويت شيرت بطبعات ميكي ماوس لون اسود من طلب رقم 2108444853
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">تم غسل القطعه طبقا للمواصفات المرسله  مع القطعه وبمسحوق مخصص للون الأسود برسيل جيل الأسود وتحولت القطعه بعد الغسل وذهبت الصبغه كما مرسل في الصور مع العلم لم يتم لبس القطعه ولا مرة 
 ومازالت في فترة الإرجاع  اريد إرجاع القطعه لسوء صبغه القطعه مع العلم اول مرة يحدث هذا مع منتج من ماكس لان سبق طلبت كميات وطلبات من اللبس كثيرة واول مرة يحدث هذا</span></div>
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<div class="MsoNormal"><span style="font-family: -apple-system; font-size: 10.5pt">Attachment(s) that exceed the 20 MB limit have been dropped. Please reach out to the sender.</span></div>
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</span><span style="color: white; font-family: fdtktid; font-size: 1pt">4236601:1125156</span><span style="font-family: -apple-system; font-size: 10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4236601