Subject: Note Added - [#4356122] need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 07:44:52 +0000

Hi ,    Prakash Iyangar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4356122    Subject:  need escalation   Requester: rahma    Note Content:   <div>
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<div>Approved. </div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, June 8, 2022 11:09:54 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4356122] - need escalation
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<div class="x_MsoNormal">Hi <a id="OWAAM12BB45C695BD452BA684AD8CC342C76A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Reminder for the below. Please assist to close the case.</div>
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<b>From:</b> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, June 2, 2022 6:00 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Prakash Iyangar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4356122] - need escalation</div>
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<div class="x_MsoNormal">Hi <a id="OWAAMAC3F4EC081FC4227A5CAA5641091878E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Please assist for the below approval of blocking the MC points and doing the refund in customer’s card.</div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Tuesday, May 31, 2022 12:39 PM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4356122] - need escalation</div>
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<div class="x_MsoNormal">Hi <a id="OWAAM3E0BB866C86B4B9DBEB7FDFD36C158E9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Prakash Iyangar</span></a>,</div>
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<div class="x_MsoNormal">Can you please assist with the below approval :</div>
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<div class="x_MsoNormal">Amount : 100 AED</div>
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<div class="x_MsoNormal">Customer has an order history of 2 completed orders with us.</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 26, 2022 11:34 AM<br>
<b>To:</b> Prakash Iyangar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4356122] - need escalation</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Problem Statement: Refund Approval</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order ID:8159838166</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Tracking ID: RP0305220007477</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">The Item Id: 164038084  </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Assistance Required: Need Refund Approval</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">The customer has received the refund to his MC for the return items. he insist to refund the amount back to his original payment method as he has paid with APPLE_PAY, so kindly
 confirm if we can raise to jira to remove MC and process the refund to APPLE_PAY.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">​Bahashwan.</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Sat, 14 May at 10:35 PM
<span class="x_separator">, rahma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>رحمة<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>طلبات الاسترداد النقدي<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>الإمارات العربية المتحدة<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>هل قمت بإرجاع طلبك؟</span></strong><span style="color:#3F3F46"> سنقوم بإصدار استرداد نقدي حالما نستلم المنتجات المرجعة ونتحقق منها. ستقوم
 باسترداد المبلغ حسب وسيلة الدفع المستخدمة.</span>
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<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة</span></strong> – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>الدفع عبر PayPal</span></strong><span style="color:#3F3F46"> – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>عبر سداد نقدًا - ستقوم باستلام المبلغ المسترد في حسابعبر سداد نقدًا - ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً
 كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل.</span></strong><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>قمت بإلغاء طلبك؟ ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.</span></strong></span></b><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46"><br>
<strong><span style='font-family:"Calibri",sans-serif'>الدفع عبر البطاقة – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.</span></strong></span></b><span style="color:#3F3F46"></span>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>الدفع عبر PayPal – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.</span></strong><span style="color:#3F3F46"></span>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات. سيترتب على هذا أيضًا تأخير في عملية الاسترداد النقدي.</span></strong><span style="color:#3F3F46"></span>
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<strong><span style='font-family:"Calibri",sans-serif; color:#3F3F46'>لمزيد من التفاصيل يرجى قراءة عملية الإرجاع و سياسة الإرجاع في مركز المساعدة.</span></strong><span style="color:#3F3F46"></span>
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<strong><span style='font-family:"Calibri",sans-serif'>Bot: هل تمكنت من حل الاستعلام الخاص بك</span></strong><br>
<strong><span style='font-family:"Calibri",sans-serif'>Customer: لا</span></strong><br>
<strong><span style='font-family:"Calibri",sans-serif'>Bot: هل ما زلت تريد التحدث إلى موظف الخدمة؟</span></strong><br>
<strong><span style='font-family:"Calibri",sans-serif'>Customer: Yes</span></strong></span></b><span style="color:#3F3F46"></span>
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<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:25 PM, 14th May</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">مرحبًا رحمة،مساء الخير شكرًا لتواصلك معنا. معك مازن، يسرني مساعدتك</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتك على أكمل وجه </span></div>
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<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مساء النور</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">لحظات من فضلك ، ليتم التحقيق من البيانات</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">نود إعلامكم أنه تم استرداد المبلغ  في رصيدي الخاص بك، ويمكنك استخدام حساب رصيدي الخاص بك في عملية الشراء عبر الإنترنت في 5 خطوات سهلة:<br>
الخطوة 1 - ما عليك سوى تسجيل الدخول إلى حسابك<br>
الخطوة 2 - ابدأ التسوق<br>
الخطوة 3 - أضف العناصر المختارة إلى السلة<br>
الخطوة 4 - انتقل إلى الخروج<br>
الخطوة 5 - حدد رصيدي كخيار دفع</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:28 PM, 14th May</span></div>
</div>
</div>
</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">هل لحضرتكم اي إستفسار اخر</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:28 PM, 14th May</span></div>
</div>
</div>
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<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
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<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">بس قلتوا لي انه سيتم استرداد المبلغ لحسابي الخاص</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:29 PM, 14th May</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الشخصي</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:29 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
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<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لاني لا اريد شراء اي شيء</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:29 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">الرجاء السماح لنا ببعض الوقت، شاكرين لك تعاونك وتفهمك معنا</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:30 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الرجاء من فضلكم ارجاء المبلغ لحسابي البنكي الي قد تم سحب المبلغ منه</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:30 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">خذ وقتك</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:30 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">ارجاع المبلغ من المحفظة الى البنك قد يأخذ عدة ايام</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:31 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">لعمل ذلك</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:31 PM, 14th May</span></div>
</div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كم يوم !</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:32 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انا انتظر من تاريخ ٢٣-٤-٢٠٢٢</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:32 PM, 14th May</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">لا يمكن تحديد المدة لكن قد يستغرق 14 يوم</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:32 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">هل قمت بالتواصل معنا او انك قمت بالاتصال</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:33 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">سوف نعمل على ذلك</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:33 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
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<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:33 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_23" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">هل لحضرتكم اي إستفسار اخر</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:33 PM, 14th May</span></div>
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<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_24" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">نعم تم التواصل مسبقاً وتم الذهاب الى فرع ماكس مدينة مول</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:34 PM, 14th May</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_25" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:34 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_26" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
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<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">هل لحضرتكم اي إستفسار اخر</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:34 PM, 14th May</span></div>
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<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">رحمة</span></div>
</div>
<div class="x_MsoNormal">
<span style="color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_27" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكراً</span></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:34 PM, 14th May</span></div>
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<div>
<div style="margin-right:22.5pt; float:right">
<div class="x_MsoNormal"><span style="font-size:9.0pt; color:#6F7071">Mazen</span></div>
</div>
<div class="x_MsoNormal">
<span style="font-size:10.0pt; color:#3F3F46; border:solid windowtext 1.0pt; padding:0in"><img width="100" height="100" id="x_Picture_x0020_28" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0Njk1Mjk1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BKnBjeVNesqyVZiAKmgN6Z6nbECJQFF_CSO0sW9Y2XM" data-id="2043346952952" alt="Image removed by sender." style="width:1.0416in; height:1.0416in"></span><span style="font-size:10.0pt; color:#3F3F46"></span>
</div>
<div>
<div>
<div class="x_MsoNormal" style="background:white"><span style="font-size:10.0pt; color:#3F3F46">كان من دواعي سروري مساعدتك. شكرا على التسوق معنا ونتمنى لك أوقات طيبه.</span></div>
</div>
</div>
<div>
<div class="x_MsoNormal"><span style="font-size:8.5pt; color:#999999">10:34 PM, 14th May</span></div>
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<div class="x_MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:#999999'>View conversation in
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</blockquote>
</div>
</div>
<div class="x_MsoNormal">
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