Subject: New Reply Received - Req no. 1670806113
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jun 2022 17:59:29 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Req no. 1670806113  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
I send account statment which shows deduction of 23 rials for max there is no hold in my accouns or block amount </div>
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Pls check max account and send me refund of 23 rials</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, May 31, 2022 11:20:17 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4378925] - Req no. 1670806113
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<div dir="ltr">Hi fahayda,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked and would like to let you know that the order (1670806113) has not been placed successfully as the payment from your credit card used has been unsuccessful.<br>
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Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br>
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If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.<br>
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Do place a new order again with us so we will be able to confirm &amp; deliver it you.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4378925