From: AHMED OMER <[email-masked]>
Date: Thu, 2 Jun 2022 00:21:14 -0700 (MST)

Subject: Re: [#4375819] - Feedback or suggestions
From: bsu alw <[email-masked]>
To: Jaquiline Guzman <[email-masked]>
Cc: Rehaan Pillai <[email-masked]>
Date: Sun, 29 May 2022 12:06:53 +0000

Hi Ma'am,

Good day!

I had check with the staff who assisted the customer and the cashier about the incident that happened last May 1, 2022. As per the cashier when she billed the item, discount was not showing for spend and save, however the customer told her that it was included in the spend and save according to the staff who assisted him. So, the cashier called the staff and asked him why he informed the customer without checking if the item was included in the spend and save. The staff came and apologize to the customers. The customer took the item and pay according to the amount that was shown in the POS.

At that moment the customer took the item without insisting for the discounted amount after they explain and apologize. That’s why it was also not escalated to Manager on duty at that moment because the customer took the item and paid as per the amount in the POS.

Regards,

Mia Vanissa Giner
Store Head

| Al Wahda Mall,Abudhabi,U.A.E | P.O.Box 52623
| Manager CUG: +971559677011 |Store CUG: +971559678587 |Store Email ID: [email-masked]
| Web: www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

  _____

From: Jaquiline Guzman <[email-masked]>
Sent: Friday, May 27, 2022 5:30 PM
To: bsu alw <[email-masked]>
Cc: Rehaan Pillai <[email-masked]>
Subject: FW: [#4375819] - Feedback or suggestions

Hi Mia,

Please check.

Regards,

Jaquiline de Guzman

| Level-24 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030

| Board: +971 4 517 5500 | Direct: +971 4 517 5402 | Mobile: +971-50-7133203 |

| Web: www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706340768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Imnu4NDpxCmlUP9hildKWjhQjir%2BIeDFjnIGDwFA0GQ%3D&reserved=0>, www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cjaquiline.guzman%40landmarkgroup.com%7Cd5933e44f01c471f294708d91eb3879e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574578706350724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Zv5N7hBvtCs%2FBR6s3dUgJ1OVjF6JfUt2162rMmxgbCU%3D&reserved=0> |

From: Babyshop <[email-masked]>
Sent: Friday, 27 May 2022 5:21 PM
To: Jaquiline Guzman <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#4375819] - Feedback or suggestions

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Store name: Al wadha mall babyshop store

Customer reported us that she/ he visited the  Al wadha mall babyshop store on 01st May 2022 around 15:22 Hrs and she bought the Juniors Jazz Stroller for a price of AED 429 .Customer check same product is available online for AED 321 so she contacted one of the salesperson and he informed here  that there is 100AED discount on the product. However, in the billing counter she  was denied with the discount and also the person on the billing counter was very   arrogant with her.Now  customer feel like she cheated for 100 AED and had worst experience too and she expecting a coupon or something for the denied discount. Kindly check and do needful.

Regards
Huma Sayed

4375819:1125156

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