Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 07:14:43 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div class="ydp395dbdcayahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
<div></div>
        <div><br></div>
<div dir="ltr">order number  1670596706</div>
<div dir="ltr">item name slim fit solid pique jog pants  , i order with dark dray colour ...and i recived it as in pic attached ( i don not know how )???????? . </div>
<div dir="ltr">i tried to refund it with cash as my right ... max branch in sur city center . oman . manger there said no way to refund ur cash ????? it will be credit , i asked tried to contact to custmer services more times . they said you can refund ur cash from nearest branche and we will contact to this branch and will soilve this problem ,,,, till now no any body contact me ???!!!!!!!!! , so very bad experiance with max?????</div>
<div dir="ltr">plz waiting for contact to solve this issue . itis ur fault not my ?!!!!!!!</div>
        
        </div>
<div id="yahoo_quoted_4251182632" class="yahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, May 27, 2022, 10:21:13 AM GMT+4, Max &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="yiv0689329800"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div id="yiv0689329800yqtfd10293" class="yiv0689329800yqt7459349753">
	</div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div id="yiv0689329800yqtfd14197" class="yiv0689329800yqt7459349753">
<div><span dir="ltr" style="font-size:14px">Hi Mohd Elsaid,</span></div>
</div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-size:14px">Thank you for reaching out us.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span></div>
<div><br></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> We look forward to hearing from you.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> Your friends,</span></div>
<div><span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> The Support Team</span></div>
<div style="margin-bottom:0.0001pt"></div>
</div></div>

	

<div id="yiv0689329800yqtfd75536" class="yiv0689329800yqt7459349753">

</div>
</div></div></div></div>
            
        </blockquote></div>

Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043343053209'>Screenshot_20220518-024952_Max.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043343053211'>20220527_105310 (1).jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4407872