Subject: Ticket Assigned - Conversation with osama
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 10:19:58 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama osama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  osama Bot:  Hi Osama ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556910499            01:57 PM, 26th May                   Ahmed                   Hi this is Ahmed how can I help you today            01:58 PM, 26th May                     osama                    Hi, today we have bought a heeled shoe from your branch in city center Ajman, but after we checked your website we decided to change it           01:59 PM, 26th May                     osama                    The one which is in the website is not available in the store           01:59 PM, 26th May                     osama                    It's not available in city center Ajman branch which is the nearest one to us.           02:00 PM, 26th May                     osama                    So, can we exchange the heeled shoe which we bought today from your branch in city center Ajman to the one which is available on the site directly from the store?           02:01 PM, 26th May                     osama                    Hello??           02:02 PM, 26th May                   Ahmed                   Can you share with us the shoe photo and the store receipt so that we can check and assist you on this.           02:04 PM, 26th May                     osama                    Ok           02:04 PM, 26th May                     osama                             02:06 PM, 26th May                     osama                    This is the store receipt           02:07 PM, 26th May                     osama                             02:08 PM, 26th May                     osama                    This is the heeled shoe which we bought for the attached receipt           02:08 PM, 26th May                     osama                             02:09 PM, 26th May                     osama                    And this is the one which we need to exchange it for.           02:09 PM, 26th May                     osama                    But as I mentioned, it's not available on your Ajman city center Branch           02:10 PM, 26th May                     osama                    So could I do the exchange and pick it from there?           02:10 PM, 26th May                     osama                    Are you there           02:11 PM, 26th May                     osama                    ?           02:11 PM, 26th May                   Ahmed                   We have checked and we would like to inform you that as per our return policy, we can only accept return requests if they are made within 14 days after the purchase of the products, and we are really sorry for this as per the receipt the the item was bought on 06/05/2022.           02:12 PM, 26th May                     osama                    26-05           02:12 PM, 26th May                     osama                    Check the serial number           02:13 PM, 26th May                     osama                    It's not my fault if the branch printer did not print it well.           02:13 PM, 26th May                   Ahmed                   We are really sorry for this if the item was bought on the day 26-05 you will be able to return the items to store as per the policy.           02:14 PM, 26th May                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they we will check this issue and we will get back to you as soon as possible.             02:15 PM, 26th May                     osama                    And could i get the other item which i mentioned earlier?           02:15 PM, 26th May                     osama                    NO It's not escalated!           02:15 PM, 26th May                     osama                    PLEASE READ MY OTHER REQUEST           02:16 PM, 26th May                   Ahmed                   once you get your item refund you can place any other item, as we don't have replace nor exchange option available currently.           02:17 PM, 26th May                     osama                    Why did I bother myself chatting meanwhile I can go to the branch then reorder again online?           02:18 PM, 26th May                     osama                    That wasn't useful, thanks anyways.           02:18 PM, 26th May                   Ahmed                   We deeply apologize for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.           02:19 PM, 26th May                   Ahmed                   It was a pleasure to assist you, and have a nice day.             02:19 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4404996