Subject: New Reply Received - Re: Share your feedback with us
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 06:15:53 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">update pls</div>
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<div>On Wed, May 25, 2022 at 11:40 AM aswathy vineeth &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">The order total was 249 AED,but few items got cancelled and order total become 141.52 AED.<div dir="auto"><br></div>
<div dir="auto">Guys, why don't you understand it ??????</div>
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<div dir="auto">I am explaining it for the 100th time to you.</div>
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<div dir="auto"><b>Please refund my moneywhich was debited twice from my account not for the returns.</b></div>
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<div dir="auto">Please find the attached screenshot for your reference.</div>
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<div dir="auto">Please guys.. why are you not understanding this issue?</div>
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<div dir="auto">I am calling your customer care for about 2 weeks now. No response from your side.</div>
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<div dir="auto">Please. </div>
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<div dir="ltr" class="gmail_attr">On Wed, May 25, 2022 at 10:05 AM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Aswathy,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that refund for the items collected from you is not processed. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with the relevant team and they will arrange a refund for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4354503