Subject: Ticket Assigned - Conversation with kim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 05:08:06 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kim kim                    Bot:  Hi again! Bot:  Please enter your name Customer:  kim Bot:  Hi Kim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:15 AM, 25th May                   Ahmad                   Hi Kim, My name is Ahmed, I will be happy to assist you.           12:15 AM, 25th May                     kim                    My refund until now not give           12:16 AM, 25th May                     kim                    Almost half of the month           12:16 AM, 25th May                   Ahmad                   Could you please share your order number so that I can assist you further?           12:16 AM, 25th May                     kim         
                     12:17 AM, 25th May                   Ahmad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:18 AM, 25th May                     kim                    Yes i need it right now           12:18 AM, 25th May                   Ahmad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           12:19 AM, 25th May                   Ahmad                   Is there anything else I can assist you with today?           12:21 AM, 25th May                   Ahmad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.fre
 shdesk.com/helpdesk/tickets/4399366