Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 05:08:05 +0000

Hi Ahmed Omer,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additi
 onal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502150210            06:51 PM, 24th May                   Aya                   Hello Mai, I am Aya, thank you for contacting us. how may I help you today.           06:52 PM, 24th May                     mai                    Hi           06:52 PM, 24th May                     mai                    I ordered a two piece male jacket           06:52 PM, 24th May                     mai                    An
 d I got only one piece           06:53 PM, 24th May                     mai                    So I asked for return           06:53 PM, 24th May                     mai                    And I called your customer service           06:53 PM, 24th May                   Aya                   Could you please share your order number so that I can assist you further?           06:53 PM, 24th May                     mai                    One minute           06:53 PM, 24th May                     mai                    https://www.centrepointstores.com/ae/en/my-account/order/9570855397?utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_AE_en           06:55 PM, 24th May                     mai                    9570855397           06:55 PM, 24th May                   Aya                   Could you please confirm your contact number           06:56 PM, 24th May                     mai                    0502150210           06:56 PM, 24th May                     mai      
               They already took it           06:56 PM, 24th May                     mai                    From two days           06:57 PM, 24th May                     mai                    ??           06:58 PM, 24th May                     mai                    Are tyou there           06:58 PM, 24th May                   Aya                   Please allow me a minute           06:58 PM, 24th May                     mai                    Ok sure           06:59 PM, 24th May                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:00 PM, 24th May                     mai                    I don't understand           07:00 PM, 24th May                     mai                    Now I am waiting for refund           
 07:00 PM, 24th May                     mai                    Or you will send another one           07:01 PM, 24th May                   Aya                   Yes please allow us the time to do the needful.           07:01 PM, 24th May                     mai                    Or what           07:01 PM, 24th May                   Aya                   We will process the refund at the soonest           07:01 PM, 24th May                   Aya                   Is there anything else may I assist you?           07:01 PM, 24th May                     mai                    Ok thx alot           07:03 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4398165